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online?
Discover the power of SERVICE PLUS first-hand when you try our online version FREE for
30 days. Simply click
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Password to access the training online at your convenience for 30 days. You can see for
yourself the benefits of the SERVICE PLUS training system. Find out what our clients have
known for more than 28 years – SERVICE PLUS consistently delivers exceptional
customer service and a solid ROI!
Click here to receive your FREE 30-day preview of SERVICE PLUS
online.
What makes BANKTEAM and RMG Training Company
stand out from its competition?
We have over 28 years of proven results! We offer the most practical and effective service
and sales development systems on the planet!
Clients also appreciate our ability to meet their unique
needs. For example, we offer a wide variety of time-tested training delivery options to
match your training needs and philosophies. From computer-based training, to 1-on-1
coaching-based training to workshop delivery.
Our most popular delivery system is a powerful
blended-learning system. We call it the Gold Package. This unique system is a complete
process, not a singular training event. With this package, our focal point is to help
clients achieve lasting service-sales success and to build a vibrant coaching culture!
Other consulting firms still
depend on singular "training events" to
change behavior. BANKTEAM and RMG Training Company offer the only complete service-sales
development and coaching systems on the market today. Our Gold Package uses an ideal mix
of blended-learning techniques; such as self-study training, one-on-one training,
mentoring, coaching and reinforcement to change behavior.
How long have you been in business?
BANKTEAM and RMG Training Company have provided service quality, sales and coaching
training to banks, credit unions and insurance companies for over twenty-eight years. More
than thirty thousand employees, managers and executives have successfully completed
BANKTEAM/RMG training to develop their service quality, sales and coaching skills.
How can we measure the results of your training
systems?
You'll appreciate the measurement emphasis with our empowerment systems. Here are
Measurement Tools included in the Gold Package SERVICE PLUS™ system:
- On-site Mystery Shops
- Telephone Mystery Shops
- Customer ServiceGram Month
- ServiceGram Feedback
- ServiceGram Lottery Contest
- Department SERVICE PLUS™ Checklist
- SERVICE PLUS™ Management Committee Meetings
- BANKTEAM SQ Culture Index
- SERVICE PLUS™ Manager's Action Plan
- SERVICE PLUS™ Graduate's Questionnaires
- SERVICE PLUS™ Coach's Questionnaires
Is there a logical sequence in implementing the
various systems?
Absolutely! Remember Maslow's Hierarchy of Needs from your leadership classes? The same
concept is true for the sequence of training used to build a lasting service and sales
culture. First, a vibrant coaching culture is needed to achieve lasting performance
change. And, if you don't build from the foundation up, you will experience failure and
resistance from your employees and managers. Here's the sound implementation sequence of
BANKTEAM/RMG systems:
- SERVICE PLUS™
- SSL Coaching & Reinforcement Module
- SALES PLUS™
- SSL Team Building Module
- REFERRALS PLUS™
- SSL Staff Selection Module
- PROACTIVE SELLING™
- SSL Sales Planning Module
What follow-up is available for employees and managers
after SERVICE PLUS™?
Ongoing follow-up is a real strength of SERVICE PLUS™. With our Gold Package training
delivery system, the follow-up includes:
- Coaches and mentors utilize ServiceGrams™ to provide employees continuous service
quality performance feedback.
- Participants complete the Graduate Assignment that provides actual performance feedback
to the manager a month after the initial training.
- Managers at branches and departments conduct monthly SERVICE PLUS™ Clinics for
everyone.
- All SERVICE PLUS™ graduates complete Video Development Labs each year to fine-tune
their service quality skills.
- SERVICE PLUS™ training begins for all new employees in their first month of hire.
- The SERVICE PLUS™ Coach's Certification Workshop develops sound training and
coaching skills.
- The SSL Coaching & Reinforcement Module provides advanced coaching skills training.
- Select additional SSL Modules to meet advanced leadership development needs.
What is the follow-up after the SALES PLUS™
training?
Ongoing follow-up is a real strength of SALES PLUS™. With our Gold Package training
delivery system, the follow-up includes:
- Coaches and mentors utilize SalesGrams™ to provide salespeople continuous sales
performance feedback.
- Participants implement an ongoing sales management system; the Relationship Plus System,
to provide effective follow up with customers.
- Weekly Sales Meetings between managers and SALES PLUS™ graduates create an ongoing
sales management system at every branch.
- Managers at branches and departments conduct monthly SALES PLUS™ Clinics for all
sales personnel.
- All SALES PLUS™ graduates complete quarterly Video Development Labs to fine-tune
their sales skills.
- SALES PLUS™ training begins for all new sales employees in their first month of
hire.
- The SALES PLUS™ Coach's Certification Workshop develops sound training and coaching
skills.
- The SSL Team Building Module develops additional leadership skills to reinforce an
ongoing training process.
- Select additional SSL Modules to meet advanced leadership development needs.
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