Call us if you have additional questions at 602 240-6066. Look forward to hearing from you.

What makes BANKTEAM and RMG Training Company stand out from its competition?

We have over 30 years of proven results! We offer the most practical and effective blended-learning service and sales development systems on the planet!

This unique system is a complete process, not a singular training event. With this blended-learning package, our focal point is to help clients achieve lasting service-sales success and to build a vibrant coaching culture! Other consulting firms still depend on singular "training events" to change behavior. BANKTEAM and RMG Training Company offer the only complete service-sales development and coaching systems on the market today. We use an ideal mix of blended-learning techniques; such as self-study CBT training, one-on-one training, mentoring, coaching and reinforcement to change behavior.

Can the training be customized to our business?

Yes we offer a Customization Upgrade option. For example, with SERVICE
PLUSg3 selected content screens of the computer-based training course and exercises in the Toolkit and Coach’s Guide are customized to your organization’s products, services, special terminologies, and service quality direction. Also, with this enhancement option, the training material is branded with your logo, branding phrase, and color scheme.

How long have you been in business?

BANKTEAM and RMG Training Company have provided service quality, sales and coaching training to banks, credit unions and insurance companies for over three decades! Employees, managers and executives have successfully completed BANKTEAM/RMG training to develop their service quality, sales and coaching skills.

How can we measure the results of your training systems?

You'll appreciate the measurement emphasis with our empowerment systems. Here are Measurement Tools included in the SERVICE PLUS™g3 system:

• On-site Mystery Shops
• Telephone Mystery Shops
• Customer ServiceGram Month
• ServiceGram Feedback
• ServiceGram Lottery Contest
• Department SERVICE PLUS™ Checklist
• SERVICE PLUS™ Management Committee Meetings
• Service Quality Culture Index
• SERVICE PLUS™ Manager's Action Plan
• SERVICE PLUS™ Graduate's Questionnaires
• SERVICE PLUS™ Coach's Questionnaires

Is there a logical sequence in implementing the various systems?

Absolutely! Remember Maslow's Hierarchy of Needs from your leadership classes? The same concept is true for the sequence of training used to build a lasting service and sales culture. First, a vibrant coaching culture is needed to achieve lasting performance change. And, if you don't build from the foundation up, you will experience failure and resistance from your employees and managers. Here's the sound implementation sequence of BANKTEAM/RMG systems:

1. SERVICE PLUS™
2. SSL Coaching & Reinforcement Module
3. SALES PLUS™
4. SSL Team Building Module
5. REFERRALS PLUS™
6. SSL Staff Selection Module
7. PROACTIVE SELLING™
8. SSL Sales Planning Module

What follow-up is available for employees and managers after SERVICE PLUS™?

Ongoing follow-up is a real strength of SERVICE PLUS™. The follow-up includes:

• Coaches and mentors utilize ServiceGrams™ to provide employees continuous service quality performance feedback.
• Participants complete the Graduate Assignment that provides actual performance feedback to the manager a month after the initial training.
• Managers at branches and departments conduct monthly SERVICE PLUS™ Clinics for everyone.
• All SERVICE PLUS™ graduates complete Video Development Labs each year to fine-tune their service quality skills.
• SERVICE PLUS™ training begins for all new employees in their first month of hire.
• The SERVICE PLUS™ Coach's Certification Workshop develops sound training and coaching skills.
• The SSL Coaching & Reinforcement Module provides advanced coaching skills training.
• Select additional SSL Modules to meet advanced leadership development needs.

What is the follow-up after the SALES PLUS™ training?

Ongoing follow-up is a real strength of SALES PLUS™. The follow-up includes: 

• Coaches and mentors utilize SalesGrams™ to provide salespeople continuous sales performance feedback.
• Participants implement an ongoing sales management system; the Relationship Plus System, to provide effective follow up with customers.
• Weekly Sales Meetings between managers and SALES PLUS™ graduates create an ongoing sales management system at every branch.
• Managers at branches and departments conduct monthly SALES PLUS™ Clinics for all sales personnel.
• All SALES PLUS™ graduates complete quarterly Video Development Labs to fine-tune their sales skills.
• SALES PLUS™ training begins for all new sales employees in their first month of hire.
• The SALES PLUS™ Coach's Certification Workshop develops sound training and coaching skills.
• The SSL Team Building Module develops additional leadership skills to reinforce an ongoing training process.
• Select additional SSL Modules to meet advanced leadership development needs.