Exclusive blended-learning approach combines mentoring,
coaching and training to support performance change.
SERVICE PLUS and SALES PLUS use a true empowerment and blended-learning approach to
performance change. We combine mentoring, coaching and training. The on-site training
cycle implements a process of self-study, one-on-one training, on-the-job skill use and
coach's feedback. The cycle is repeated during a series of comprehensive skill-building
modules. The self-study is available in two formats: computer-based training or programmed-learning workbooks.
The video development cycle incorporates taped skill practice, self review and Coach's
feedback. Then, the exclusive BANKTEAM and RMG perpetual success cycle adds built-in
follow-up that is another giant step ahead of traditional training programs. Mentoring and
coaching puts the power of positive change directly into the hands of each manager and
employee.
So, our time-tested blended-learning formula includes:
- supportive mentoring
- dynamic CBT self-study training
- realistic one-on-one skills practice
- personalized video development labs, and
- performance based coaching.
While seminars and class situations only reach people once (away from their actual
workplace), our training reaches employees on a continuing basis, where they work and
while they work. Employees have the opportunity to apply the new skills immediately on the
job, review their achievements with their managers, correct problem areas and continue to
improve their overall performance. BANKTEAM and RMG systems develop superb service and
sales leaders. Each time a manager coaches an employee through a BANKTEAM or RMG system,
leadership skills are enhanced. Our exclusive empowerment and blended-learning process
creates an environment where people work together productively.
Fully customized training material
option
Many of our clients select our fully customized training material option. We collect the needed input
to fully customize the training material to include the features and benefits of your
unique services and to meet your special needs. Thus, the new training system also
installs an ongoing product knowledge training process. We complete the customization of
your training material. You review, make revisions and approve the final version.
Powerful computer-based training delivery options
The self-study portions of SERVICE PLUS™ and SALES PLUS™ are available in two
formats: computer-based training or programmed-learning workbook.
The CBT delivery options make learning enjoyable, interesting and effective. The
computer-based training format includes a unique blend of interactivity, graphics, audio,
self-testing and humor to enhance skill retention. The CBT software delivers these special
learning benefits:
- Solid retention of skills
- Takes less time than workbook self study or classroom training
- Interactive feedback enhances confidence and stimulates interest in learning
- Fun, challenging, practical and effective
The CBT self-study is only one feature of the learning system. Managers and selected
employees are certified as mentors and coaches. They deliver one-on-one training meetings,
provide follow-up coaching and skill-based reinforcement. Plus, participants complete
video development labs to fine-tune their skills.
Special industry-specific versions for
both Banks and Credit Unions.
We are proud to offer distinct versions of our training systems for:
Your employees and managers work with training material that is consistent with your
financial industry's special terminology.
Check out the added-value resources included with the SERVICE
PLUS culture-building system!
The SERVICE PLUS system is truly a complete empowerment system that builds and maintains a
lasting service quality culture. Your service quality success is our ultimate goal. In
addition to the unmatched SERVICE PLUSg3 training system you receive, these added-value
resources are included with your SERVICE PLUS Administrative Package:
- Customized Product Profiles
- Recognition Programs Celebrate Success
- Internal Marketing Resources Maintain A Strong Service Quality Emphasis
- Shopping Surveys Provide Never-Ending Measurement
- Pre-Training Education For All Staff
- Job Description Consistency
- Service Quality Strategy Planning
- Ongoing Performance Feedback Tools
- SERVICE PLUS News Emails To Clients Keep Their Cultures Vibrant
- Special Training For Coaches: Coach's Certification Workshop
These added-value resources provide the infrastructure around SERVICE PLUS to produce
ongoing results for your organization.
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