Our mission and history
Our corporate mission at BANKTEAM and RMG Training Company is to "help organizations
consistently deliver exceptional levels of service to their customers." Our core
strategy to help our clients achieve lasting service-sales success is to build a
vibrant coaching culture! This is achieved through our exceptional line of
products that uniquely blend training, mentoring and coaching to form sound performance
change systems. Your employees and managers are empowered to improve their own service and
sales performance. Please visit our website dedicated to SERVICE PLUSg3 at www.ServicePlusTraining.com for more information on this time-tested customer service training solution for all types and sizes of organizations!
For over 30 years we have provided proven service quality and sales results for our
clients. We specialize in blended-learning performance enhancement systems that help organizations achieve lasting service-sales success. We offer industry-specific training systems tailored to banks and also credit unions. We serve clients across the
United States, Canada Australia and Eurasia. Our headquarters office is in Phoenix, Arizona.
Our systems provide practical sales management and coaching tools to constantly recognize
and encourage successful service and sales performance. Our empowerment systems build a
perpetual cycle of service and sales success for our clients. BANKTEAM and RMG Training
Company can move your culture to the 'next step' - to service and sales excellence!
Our consulting and service team
Robert W. Brown is the Founder and President.
He is a past President of The American Institute of Banking, Arizona Chapter and Certified
Instructor Trainer for The American Bankers Association Instructional Skills Training
Programs. Bob has been a guest Instructor for the American Bankers Association, Institute
of Financial Education, American Institute of Banking and the National Association of Bank
Women. He brings over thirty years of training and development experience, including the
Manager of Training and Development at The Arizona Bank.
Christine Bailey is the Director of
Product Quality and Marketing. Christine has over ten years of experience working in a
variety of industries, including banking, publishing, healthcare and non-profit/trade.
Christine has been involved in the writing, editing, design and production of various
publications and materials including educational items, sales and marketing
collateral, newsletters, magazines and books. She is a published author and has extensive
experience in the sales and marketing arena. Christine manages training material
customizations, client updates, and production and delivery of our systems as well as
marketing for the company.
Linda Lindquist is Special Projects Consultant.
She has over twenty-five years of experience in the financial services industry, with
extensive desktop publishing and marketing design expertise. Linda oversees the design of
new products, enhancements to existing products and creation of special employee
development systems that support the special needs of our clients.
Bruce John is the Managing Director of Australian Customer Service And Sales Solutions.
ACSA Sales Solutions is the sole distributor of BANKTEAM and RMG training systems in
Australia and New Zealand. Mr. John has been in the Australian customer service and sales
business for twenty-six years. He has extensive management experience in the sales
management of financial services, finance, home loan and call centres. Bruce has
successfully implemented RMG training systems in Australia, including his key role in the
RACV Ltd (Royal Automobile Club of Victoria) winning the 1997 Australian Customer Service
Award. The judges made key references to the comprehensive RMG training programs used to
enhance and continually build the customer service ethos at RACV. Bruce formed ACSA Sales
Solutions to expand the RMG Training Company systems into the Australasian marketplace.
Maia Tsereteli is the Founder and Executive Director of KMS Georgia, a HR Consulting firm serving Eurasia. KMS Georgia is a Certified Business Partner of RMG Training Company & BANKTEAM. Her experience includes working in International organizations and diplomatic mission, of which eight years have been in the hospitality industry in Georgia as Director of Human Resources and as a Hotel Manager.
Australian Customer Service And Sales Solutions
ACSA Sales Solutions, headquartered in Melbourne, is the exclusive distributor of BANKTEAM & RMG training systems in Australia and New Zealand. Training materials are uniquely designed for the Australian and New Zealand marketplaces. Distinctive industry-specific versions are available for the Australian Credit Union and Banking industries.
KMS Georgia
KMS Georgia, a Certified Business Partner of RMG Training Company & BANKTEAM, is a Georgian/American partnership based in Tbilisi, Georgia. KMS Georgia offers comprehensive HR management services that includes; Human Resources Consulting, Training, Recruiting, Employment Outsourcing and Partnerships between Employers and Educational Institutions.
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